Who can sign up for RepublicOnline?
Any individual who has an existing Republic Bank Limited account in Suriname i.e (deposit, loan, credit card, investment).
What do I need to access RepublicOnline?
A PC with a secure Internet connection, a User ID and Password. RepublicOnline is compatible with Internet Explorer, Mozilla Firefox, Safari and Google Chrome browsers. You can also access RepublicOnline from your smartphone or tablet running Apple iOS, Blackberry OS, Windows and Android. For best results, we recommend that:
How can I register?
Log on to republicbanksr.com and click on the RepublicOnline logo, then follow these simple steps
Are there any fees associated with RepublicOnline?
Currently, the service is offered to customers free of charge. However, the normal fees associated with the products e.g. deposit accounts, credit cards, etc. will be applicable.
When would I need to use the Republic ID-Secure Card?
Once activated, you will be required to use your Republic ID-Secure Card each time you login to the RepublicOnline system; therefore you must have the card present each time.
Is there a cost for the Republic ID-Secure Card?
Currently, your Republic ID - Secure Card is available to you free of charge, including replacement cards.
If I am travelling, and I forget my Republic ID-Secure Card at home, what can I do to access RepublicOnline?
Once activated, you will be required to use your Republic ID-Secure card to log-in to the system as it now becomes part of the security features for conducting transactions online. Therefore, we recommend that you ensure that you carry your Republic ID Secure card when you travel so that you can access your accounts.
What should I do if I my Republic ID-Secure Card is lost or stolen?
If your Republic ID-Secure card is lost or stolen, you should immediately contact our Customer Support at 471-555. One of our representatives will take the relevant information in order to have a new card issued and delivered to you via any one of our Republic Bank branches.
If my Republic ID-Secure Card is stolen, can someone access my account?
Your Republic ID- Secure Card is one of the security features for conducting transactions online, A perpetrator will also require your user name and password to access your account therefore under NO circumstance should you reveal your password(s) to anyone or any organization including Republic Bank employees.
Can I still access RepublicOnline from my tablet using my Republic ID Secure card?
Yes, tablets can be used to access RepublicOnline with the activated Republic ID-Secure card.
What should I do if I enter the values incorrectly and get locked out of the ID-Secure log-in / challenge?
In the event that you get locked out of RepublicOnline, you can contact our Call Centre at 471-555 or email: idsecure@republicbanksr.com.
How many log-in attempts/challenges do I have with my Republic ID-Secure card?
You have a maximum of 2,500 login attempts/challenges with your Republic ID-Secure card.
Is RepublicOnline secure?
At Republic Bank, we are committed to providing you with a secure and protected environment and have implemented hardware and software that is equipped with the most advanced security features available to the industry.
Who can access my account information over the Internet?
You are the only one who can access your account information over the Internet as you are required to enter your Username and Password to access the system. The Password will consist of alphanumeric characters. Bank staff will not have access to users Passwords. Under NO circumstances should you reveal your Password(s) to anyone or any organization including Republic Bank employees. If you believe your password has been compromised, should change it immediately
Can I change my Password?
Click here to see how.
What should I do if I forget my Username and Password?
If you forget your Username, this can be located on the SMS and Email alert sent when you
were enabled.
If you forget your Passwords, please click on the "Forgot Your Password" link on the
login page and complete the online form.
If you have any questions please contact our 24/7 Call Centre at 471-555.
Will the information gathered by Republic Bank through my use of RepublicOnline be kept confidential?
In keeping with the Bank’s policy on customer confidentiality, all customer information submitted to us through the Internet will be maintained with the strictest confidence. Republic Bank will not disclose any customer information unless specifically authorized in writing by you to do so, or where disclosure is required or permitted by law.
What should I do if I receive an e-mail asking me to confirm my personal information?
Republic Bank will never present you with unexpected websites or send you unsolicited e-mails
asking for your Password, Personal Identification Number (PIN), credit card, account numbers
or any other confidential information.
You should report any suspicious requests to Republic Bank
immediately at 471-555.
Do not respond to unsolicited e-mails, SMS or websites that request personal
information.
Is there a way to preview RepublicOnline before signing up for it?
Yes, you can preview the facility by viewing the demos located here. A list of the most popular transactions and activities done on Republic Online will then appear with short tutorial videos.
What type of transactions can I perform using RepublicOnline?
View your:
Transactions:
Additional services include:
What bills can I currently pay via RepublicOnline?
You can pay:
What types of accounts can I use to pay my bills?
You can use any Republic Bank deposit account that is registered on RepublicOnline to pay your bills, once the account is not restricted by its terms and conditions of use.
Can I open a deposit or loan account via this service?
You can apply for a deposit, loan, credit card or investment account via our Online Application forms. However, you will be required to visit a branch of your choice to complete the process.
What types of credit card transactions can I perform on RepublicOnline?
You can conduct balance enquiries, view your statements and pay up to the outstanding balances on your credit cards – US$ only. - You can also view real-time transactions that have been done but not yet posted to your account.
Can I view the transaction history for all my accounts through RepublicOnline and how far back?
Yes, you can. You can view the transaction history of your account as far back as three (3) months.
When I review my transaction history, I notice that some transactions that I have recently completed do not appear. Why is this?
It is possible that credit and debit transactions done at a point of sale merchant or ABM may not appear if these transactions have not yet been settled by the merchant or processed by the Bank. Unposted credit card transactions can be viewed real-time. Please note that all electronic transactions are updated real-time in the “Available Balance” that can be viewed on RepublicOnline.
Can I assess Joint accounts? Why is this?
In instances where the signing authority is “either party to sign” the account is accessible via Internet Banking. Where the signing authority on the account is “and” or “all to sign”, there will be no access to the account.
Are there any limits to the number and value of transactions that I can perform?
There are no limits to the number of transactions you can perform on RepublicOnline,
subject to any restrictions that may be applicable in the Terms and Conditions for the
relevant account.
You may make cumulative account transfers of up to SUR$90,000 per day and bill payments
of up to SUR$90,000 per day on RepublicOnline.
Please note: you can only pay up to the outstanding balance on your credit
card. The daily limit that you can pay on your credit card is SUR$60,000 or US equivalent.
The maximum available amount allowed on a VTM Card is US$5,000.00.
How long will it take to process a bill payment made via RepublicOnline?
First you must register each payee by selecting “Payments, Register Payee” and following the simple instructions. The funds will be debited from your account at the time you submit your request for processing. You should however make your payment at least three (3) working days before the actual payment due date to ensure timely credit by the utility/service company.
How can I be sure that the bill payment company receives payment?
The system will generate a receipt with a reference number to confirm that the Bank has accepted your bill payment request. Payments are forwarded electronically to the payees on an ongoing basis for processing.
How long will it take to process a credit card payment made via RepublicOnline?
Credit Card payments are immediately reflected on your credit card(s). However, if your credit card status is "overlimit" or "past due", your funds will only be available from the next business day.
How long will it take to process a funds transfer?
Self linked transfers made before 8 p.m. Monday through Friday will be
reflected immediately. Transfers made over the weekend or on a public holiday will be
reflected on accounts two (2) working days thereafter.
Third party transfers made before 8 p.m. Monday through Friday will be
reflected immediately; however these funds will be accessible via the ABM and Point of Sale
terminals on the following day. Transfers made over the weekend or on a public holiday will
be available for use two (2) working days thereafter.
Whom should I contact if I have additional questions?
We have a team of trained helpful staff available 24 hours, 7 days a week to handle your
calls at 471-555.
All matters related to registration, Passwords, Security and Internet Banking Services
can be referred to the Call Centre
or to your Banking Branch. All enquires related to transactions on your accounts should
continue to be directed to your Banking Branch.
What are the Call Centre hours of operation? And what should be restricted to the Call Centre?
We have a team of trained helpful staff available 24 hours, 7 days a week to handle your
calls at 471-555.
All matters related to registration, Passwords, Security and Internet Banking Services
can be referred to the Call Centre or to your Banking Branch. All enquires related to
transactions
on your accounts should continue to be directed to your Banking Branch.
How do I disable/delete my online banking profile?
To disable or delete your online banking profile, instructions should be sent via email to online@republicbanksr.com with the following details:
Subject: “Disable/Delete Online Banking User – username”
Details:
Full Name:
Username:
Customer #:
I want to Disable immediately
I want to Delete immediately
Reason for Request:
All requests must be signed
If you need to acquire your Customer # or encounter any challenges, please contact our Call Centre at 471-555 and one of our representatives will be happy to assist.
The supply of this service is in conformity with the provisions of the Code of Banking Practice. Information on current interest rates, fees and charges applicable to this and any other services is available on request at any branch of the Bank. Email: internetbanking@republicbanksr.com Website:republicbanksr.com
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