Effective September 2nd, 2024 we have upgraded our RepublicOnline platform, should you encounter any challenges, please contact online@republicbanksr.com or call 597-427024
Please use the following link to register for personal online banking: https://republicononline.republicbanksr.com
You will be requested to enter the following information:
Once you’ve completed the process, you’ll receive an email with your temporary password . You will then be guided to complete your first-time login, after which, you can enjoy all the benefits of our online banking services. If your account doesn’t have an associated PIN, please make an appointment and visit the Branch nearest you for further assistance.
If you change/misplace your registered mobile device, follow the steps below:
For customers with OTP (One Time Password) or SYNC as second factor authentication
The mobile device should now be updated.
On your next login, you will be requested to enter an OTP or Sync approval done via the mobile app.
For customers with SMS (text) as second factor authentication
If SMS is selected, no action is required once you have access to the same mobile number registered on our service. If you do not have access to the registered number, please follow steps 1 – 3 above, ensuring that you select ‘SMS’ in step 3.
To access our mobile app - RepublicMobile, download it from the Apple App Store or Google Play Store on your mobile device. If you are already registered, enter your username and password to proceed. If you are a new user, you can sign up via the app.
RepublicOnline is compatible with the following Internet browsers, which are supported by the web channel only:
RepublicMobile is compatible with the following smartphone operating systems:
Note the following additional mobile device requirements:
To disable or delete your online banking profile, instructions should be sent via email to online@republicbanksr.com with the following details:
Subject: “Disable/Delete Online Banking User – username”
Details:
Full Name:
Username:
Customer #:
I want to Disable immediately
I want to Delete immediately
Reason for Request:
All requests must be signed
If you need to acquire your Customer # or encounter any challenges, please contact our Call Centre at 427024 and one of our representatives will be happy to assist.
The upgraded system offers a variety of new features, including:
The Peer-to-Peer payment module allows customers to both request and make quick and simple payments to other Republic Bank customers. With this functionality, you can also structure collection of funds and share expenses. No information of the receiving customer's account is needed, only their cell phone number, which can be selected from the contact list or a new one can be entered if it was not registered. Both the customer initiating the request and the recipient must be active RepublicMobile App customers and have the Payments with Friends feature enabled and configured.
If the recipient has not yet signed up for RepublicMobile or has not configured Payment with Friends, the transaction will remain in a “pending” status and a notification will be sent via SMS to the intended beneficiary along with instructions for downloading the Mobile App for the payment to be completed and confirmed.
This is a mobile app function, which allows the user to be able to see summary information of his/her accounts and cards on the Home screen without having to log in. Upon installing the mobile app, the user can select to activate this functionality, whereby specific ‘Terms and Conditions’ would have to be accepted.
To conduct a transfer, follow the steps below:
Select ‘Transfer’ and choose the type of transfer
Select ‘Debit’ and ‘Credit’ accounts and enter the amount to be
transferred
Enter additional data / statement description, select ‘Continue’ and
‘Confirm’ to complete the transaction.
For third party / other bank transfers, you first need to register the
beneficiary via ‘Manage > Third Party Beneficiaries / Other Bank
Beneficiaries’ and enter the requested information.
Yes, you can complete same-currency international wire transfer transactions. For example, if you have a USD bank account with Republic Bank, you can send funds to another USD bank account internationally.
Please note that local-currency and cross-currency wire transfers are not permitted via RepublicOnline. If you would like to send TT dollars to another local bank, you can avail of the Third Party Local Bank Account Transfer feature.
Please note that wire transfers can only be initiated via RepublicOnline. It cannot be done via RepublicMobile.
There are some exceptions to the transactions that can be done on the app. Retail users cannot do the following transactions via the app:
Online banking offers a safe and convenient platform for all your banking needs. It provides enhanced security features such as second-factor authentication, a security image and secret questions/answers.
You are not required to change your password, as passwords do not expire with the new RepublicOnline.
RepublicOnline’s second-factor authentication is an additional layer of security to ensure your online banking profile is protected. It is an additional step in the login process, which will now be done using your mobile device, instead of the ID Secure card.
You can now choose to use an SMS Code (text), a One Time Password (OTP) or Sync options for your second-factor authentication.
SMS Code
An SMS code is a 6-digit code that is sent to your mobile device, via text, each time you start logging in. You will be required to enter this code to gain access. Please note, standard SMS charges will apply.
OTP
An OTP is a 6-digit code that can only be used once to login and is only valid for 30 seconds. Once it expires, the app will generate another OTP every 30 seconds until the login process is complete.
Sync
The Sync option is a process where the Mobile app prompts for your approval when attempting to login. To activate Sync Approval, go to the RepublicMobile app, select the ‘Sync Approval’ button on the home screen and simply select either ‘Approve’ or ‘Reject’ as desired to continue.
To add an alternative second-factor authentication method, follow the steps below:
Please note: once a second authentication method is enabled, it cannot be disabled.
If you forgot your password, select the ‘Reset Password’ link on the password screen. You will be prompted to enter your secret answer and email address. Once confirmed, a temporary password will be sent to you via email, which expires within 24 hours. When the temporary password is used to login, you will be prompted to change your password.
To unlock your profile, select ‘Unlock User’ on the password input screen. You will be prompted to enter the secret answer and your email address. Once entered correctly, you will be successfully unlocked.
NB: If a user is blocked, he/she will have to contact the bank to be unblocked.
This error appears is due to connectivity challenges. Please retry and you should be able to login successfully. Additionally, it is advisable to clear the cookies and cache on your browser prior to attempting.
There are no additional fees for online banking transactions. However, all standard bank charges remain applicable for the respective transactions done via online banking.
Yes. The use of our online banking is not limited to Trinidad & Tobago and is accessible in any country or location that has internet access.
Yes. The funds are immediately available but your balance might not show that. To view your balance please click on your creditcard in the app or the webbrowser and click on details.
